I bought my Macbook Air in September of 2011 new from the Apple store. My trackpad was replaced by Apple in September of 2012 as it gradually began to become unresponsive. Since the repair, I haven't experienced any other problems. The unresponsive trackpad was the only problem I've run into with this Mac.
After some brief surfing around this morning, I went to work with my MacBook running fine as usual. After coming home, my keyboard and trackpad are both unresponsive. What's a bit more unsettling is that, in the System Preferences, it's not even recognizing a trackpad as being connected.
After doing some searching around, I've found that some people ran into this issue with MacBook Pros, and it was because of a ribbon that had become loose underneath the battery. I'm wondering if it's possibly the same problem for me with my MacBook Air. I hadn't read about anyone with an Air experiencing the same problem.
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Any help would be appreciated.I would love to get my Air working so I don't have to constantly use my external keyboard/mouse.
Thanks!
Edit: The only key that works on the keyboard is the power button.
Is this a good question?
Comments:
having the same problem but the USB is not working also, try almost every still nothing cant log in can move the mouse or use the keyboard and USB unrsponsive
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I have the same problem but when I put in a usb flash drive I see the light blink but when I connect a keyboard or mouse it doesn't recognize the connection. Please help me. The only button working on mine is the power button.
hi maybe you can change the keyboard in the settings -> keyboard -> input sources .. and the you can choose another keyboard setting for example german keyboards and so on, maybe it is functioning and then you undo it.
Hello
I am completely stuck. I have a macbook and first, out of the blue, the sound stopped working, 5min later the keyboard was not responding anymore. Now i can't click on anything and everytime i try to relaunch the laptop; there's a dropbox window which opens which means anything i attempt (if it ever works) impacts only the dropbox window. When i click 5 times on the option key it does not do anything. What do i do??? Also note i am a total ignorant as far as laptops go so talk to me in intelligible language please!!!!!! Thank you!!!
Touchpad Not Working Windows 10
I had the same problem, with my early 2014 MacBook Air. I opened it and saw fresh milk. My 2-year old had been watching tinga tinga on it and must have decided that it was a good idea to pour milk down the key board. In such case, there is only one thing to do, the distilled water trick. You take out the battery. Then you put your mac on a baking tray and rinse it with distilled water - humidity doesn't kill a computer, it's the salts that does (or the milk). I repeated five time, submerging the mac every time, then drain and put in the oven at 40 C for 4 hours. Plug back in the battery, and it's as good as new (as is mine that I'm writing on now :)
This page covers the most common ways to resolve a non-functioning laptop touchpad. If you cannot resolve the issue for your laptop's touchpad after trying the solutions on this page, the touchpad is probably not working due to a less common cause. In this case, we recommend taking the laptop to a computer repair shop for further analysis.
Operating system not responding
The first thing to check is whether the computer and the operating system is not responding as well. It could be that the computer is frozen, meaning it is not responding to any commands you give it. In this case, the touchpad would also not be working.
To check for this issue, try pressing the Windows key to see if the Start Menu opens.
Fn key combination
Some laptops have an Fn key + function key combo to enable and disable the touchpad. If your laptop has this feature, try pressing the button or keys to turn the touchpad on and off a few times, to see if that resolves the issue.
External device
Some USB input devices automatically disable the touchpad when connected. As a troubleshooting step, turn off the computer, disconnect all external devices, then start the computer again to ensure one of them has not turned off the touchpad. If this fixes your problem, you can reconnect the USB device to continue troubleshooting or changing settings discussed in the next sections.
Check touchpad settingsNote
We recommend that you connect a USB external mouse, or use the laptop's TrackPoint (if available) to perform the steps below. If you cannot get an external mouse to function, see our navigating Windows with the keyboard page.
As we mentioned in the previous section, it's important to have a look at your mouse/touchpad settings, as they may keep your touchpad from working or disable the touchpad entirely. To access the mouse settings, follow the steps below.
Windows users - Touchpad settings
Windows users - Mouse settings
If the Control Panel View by option is set to Small icons, click on the Mouse option in step 2 above.
If you do not see a touchpad tab in the Mouse Properties window, try the following steps.
If you do not see a non-USB HID-compliant mouse device on the Hardware tab, the touchpad may have been disabled in the BIOS (see the BIOS setup section below). If the touchpad has not been disabled in the BIOS, the Windows operating system may not be able to detect it due to it being defective and non-working (see the defective hardware section).
Apple macOS users
Checking Device Manager and updating driversNote
We recommend that you connect a USB external mouse, or use the laptop's TrackPoint (if available) to perform the steps below. If you cannot get an external mouse to function, see our navigating Windows with the keyboard page.
If the touchpad still isn't working, the Windows Device Manager can tell you detailed information about hardware issues and help you update drivers. For example, if a device has a yellow exclamation mark or red X next to it, this is indicative of hardware or software issues. To locate the touchpad in Device Manager, follow the steps below.
If you see two entries named HID-compliant mouse, right-click on each and select Properties. In the Properties window, on the General tab, check the Location value. If the Location is 'on I2C HID Device,' that is the touchpad device on your laptop.
Right-clicking the touchpad icon gives you the option to either enable or disable it, depending on the device's status. If disabled, re-enable and test the touchpad. If it is already enabled, change it to disabled, then re-enable it. Sometimes toggling this setting 'resets' and fixes the touchpad.
Note
If you do not see the touchpad device listed in the Device Manager, it may have been disabled in the BIOS (see the BIOS setup section below). If the touchpad has not been disabled in the BIOS, the Windows operating system may not be able to detect it due to it being defective (see the defective hardware section below).
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Check CMOS (BIOS) setupLaptop Keyboard And Touchpad Not Working Windows 10
Make sure the touchpad has not been disabled in the CMOS (BIOS) setup. Once you have entered the BIOS or CMOS setup, check the hardware device settings and, if the touchpad is disabled, re-enable it and restart the laptop to test the touchpad.
Corrupt operating system files
Another possible cause for a malfunctioning touchpad is corrupt operating system files. While you would notice other issues as well due to corrupt system files, this could result in the touchpad not working.
Fixing this requires you to either activate a restore point at a date before the touchpad stopped working, or you may need to perform an operating system repair installation. The repair installation will require you to access a restore partition on the hard drive or use an operating system install disc.
Defective hardware
Finally, if the touchpad still is not working correctly or at all after trying the troubleshooting steps above, it may be defective. Contact the computer manufacturer for further suggestions or take the laptop to a computer repair shop. It could require replacement of the touchpad itself or another hardware component. If the touchpad cannot be fixed, you could connect and use an external mouse as a workaround.
Additional information
Surface Laptop Keyboard And Touchpad Not Working
After some brief surfing around this morning, I went to work with my MacBook running fine as usual. After coming home, my keyboard and trackpad are both unresponsive. What's a bit more unsettling is that, in the System Preferences, it's not even recognizing a trackpad as being connected.
After doing some searching around, I've found that some people ran into this issue with MacBook Pros, and it was because of a ribbon that had become loose underneath the battery. I'm wondering if it's possibly the same problem for me with my MacBook Air. I hadn't read about anyone with an Air experiencing the same problem.
Any help would be appreciated.I would love to get my Air working so I don't have to constantly use my external keyboard/mouse.
Thanks!
Edit: The only key that works on the keyboard is the power button.
Is this a good question?
Comments:
having the same problem but the USB is not working also, try almost every still nothing cant log in can move the mouse or use the keyboard and USB unrsponsive
I have the same problem but when I put in a usb flash drive I see the light blink but when I connect a keyboard or mouse it doesn't recognize the connection. Please help me. The only button working on mine is the power button.
hi maybe you can change the keyboard in the settings -> keyboard -> input sources .. and the you can choose another keyboard setting for example german keyboards and so on, maybe it is functioning and then you undo it.
Hello
I am completely stuck. I have a macbook and first, out of the blue, the sound stopped working, 5min later the keyboard was not responding anymore. Now i can't click on anything and everytime i try to relaunch the laptop; there's a dropbox window which opens which means anything i attempt (if it ever works) impacts only the dropbox window. When i click 5 times on the option key it does not do anything. What do i do??? Also note i am a total ignorant as far as laptops go so talk to me in intelligible language please!!!!!! Thank you!!!
I had the same problem, with my early 2014 MacBook Air. I opened it and saw fresh milk. My 2-year old had been watching tinga tinga on it and must have decided that it was a good idea to pour milk down the key board. In such case, there is only one thing to do, the distilled water trick. You take out the battery. Then you put your mac on a baking tray and rinse it with distilled water - humidity doesn't kill a computer, it's the salts that does (or the milk). I repeated five time, submerging the mac every time, then drain and put in the oven at 40 C for 4 hours. Plug back in the battery, and it's as good as new (as is mine that I'm writing on now :)
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